8 Tips for Crafting Metrics That Matter

September 22, 2009

Nice article from Jesse Farmer. An excerpt:

Metrics are the marketer’s microscope. They show him what his customers are actually doing, as opposed to what they say they are doing or intend to do. With proper metrics he can make decisions faster and more accurately.

You can decide to measure anything, but what metrics matter and what ones are just for show? Here are some rules I hope will guide you toward creating meaningful metrics that help, rather than hinder, the decision-making process.

  • Be Actionable
  • Be Understandable and Trustworthy
  • Measure Results
  • Understand the Downside
  • Understand the Upside
  • Don’t Be Ambiguous
  • Segment by Purpose
  • Appropriate Granularity

See the article at 8 Tips for Crafting Metrics That Matter

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